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Return Policy

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Should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order. Please contact us to initiate the return.

Please ensure that a return note is included in the parcel, and the item(s) have not been used and are in their original packaging. The item(s) must be returned to our warehouse address within 7 days upon receiving the item(s):

You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.

Once quality control has inspected the returned item(s), we will aim to process your return within 5 business days.

Should you have any further enquiries, please feel free to contact customer service  at account@winchem.my or call / Whatsapp +60 (12) 827 3811

Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Winchem Hardware Trading, we take this great measure to ensure the highest quality of goods/products to all customers.